Terms and Conditions

VAPORUM ONLINE STORE REGULATIONS

Effective from: [24.08.2026]

§ 1. General Provisions

  1. These Regulations define the rules for using the online store available at vaporum.pl (hereinafter: "Store") and the rules for concluding sales agreements through it.
  2. The Seller and owner of the Store is:
    Hubert Szymański
    delivery address: [Brześć Kujawski, Targowa 4]
    e-mail address: kontaktvaporum@proton.me
    (hereinafter: "Seller").
  3. Contact with the Seller takes place primarily via e-mail at the address indicated in paragraph 2. The Seller responds to messages on business days, within 2 business days.
  4. The Regulations are made available free of charge before the conclusion of the agreement, and upon the Customer's request, in a way that allows for their acquisition, reproduction, and retention.

§ 2. Definitions

  1. Customer – a natural person, legal person, or organizational unit making purchases in the Store.
  2. Consumer – a natural person making a purchase not directly related to their business or professional activity.
  3. Entrepreneur with consumer rights (PNPK) – a natural person conducting business activity, making a purchase that is not of a professional nature for them, in accordance with Article 7aa of the Consumer Rights Act.
  4. Product – a product presented in the Store.
  5. Order – a declaration of will by the Customer aimed at concluding a sales agreement.

§ 3. Rules for placing orders

  1. Orders can be placed 24 hours a day, all year round.
  2. An Order is placed by: selecting the Product and its variant, adding it to the cart, filling out the form with the necessary data for fulfillment, choosing the delivery and payment method, accepting the Regulations, and clicking the button finalizing the order with the obligation to pay.
  3. The sales agreement is concluded upon the Customer receiving an e-mail confirming the acceptance of the Order for fulfillment.
  4. The Customer is obliged to provide true and complete data. The Seller is not responsible for the non-delivery of the shipment resulting from incorrect or incomplete address data provided by the Customer. Reshipment in such a case is possible after the Customer covers the shipping costs.
  5. The Seller reserves the right to refuse to fulfill an Order in the event of: unavailability of the Product from the supplier, an error in the price or description of the Product resulting from an obvious mistake, or a justified suspicion of abuse. In such a case, the Seller immediately informs the Customer and returns all received payments within 14 days.
  6. Product photos and visualizations are for illustrative purposes. Slight differences in color shade resulting from the Customer's display settings do not constitute grounds for complaint.

§ 4. Prices and payments

  1. All prices given in the Store are gross prices (include VAT) and are expressed in Polish zlotys.
  2. The price given for the Product does not include delivery costs, which are indicated separately at the order placement stage and added to the total amount to be paid.
  3. The Seller provides payment methods indicated in the Store at the order placement stage.
  4. Order fulfillment begins after full payment has been credited. In the absence of payment within 3 business days from placing the Order, the Order may be canceled.
  5. The Seller reserves the right to change Product prices, introduce and cancel promotions. Changes do not affect Orders placed before their introduction.

§ 5. Delivery

  1. Delivery is carried out within the territory of the Republic of Poland.
  2. The approximate order fulfillment time is [ENTER, e.g., 3–10] business days from the moment payment is credited. This time includes preparing the shipment and its delivery.
  3. The Customer acknowledges that Products are shipped from an external logistics partner's warehouse, which may affect delivery time. The indicated times are approximate and do not constitute a guaranteed term, subject to paragraph 4.
  4. In accordance with Article 543¹ of the Civil Code, if the Seller has not delivered the Product to the Consumer, the Consumer may set an additional deadline, and after its fruitless expiry – withdraw from the contract.
  5. It is recommended to check the condition of the shipment in the presence of the courier. Refusal or failure to check does not deprive the Customer of the right to complain, but it may make its consideration more difficult.

§ 6. Right of withdrawal (returns)

  1. The Consumer and PNPK have the right to withdraw from the contract within 14 days without giving any reason.
  2. The period runs from the day the Consumer or a third party indicated by them other than the carrier takes possession of the Product.
  3. To exercise the right of withdrawal, the Seller must be informed of the decision by an unequivocal statement – to the e-mail address: kontaktvaporum@proton.me or in writing to the address indicated in § 1 paragraph 2. To meet the deadline, it is sufficient to send the statement before its expiry.
  4. The Consumer is obliged to return the Product immediately, no later than 14 days from the day of withdrawal from the contract.
  5. The direct costs of returning the Product are borne by the Consumer.
  6. The Seller shall reimburse all payments received, including delivery costs (with the exception of additional costs resulting from the Consumer's choice of delivery method other than the cheapest offered), within 14 days from receiving the statement of withdrawal.
  7. The Seller may withhold reimbursement until receiving the Product back or until the Consumer provides proof of its return – whichever occurs first.
  8. The Consumer is liable for any diminished value of the Product resulting from handling the Product other than what is necessary to establish the nature, characteristics, and functioning of the Product. In such a case, the Seller may reduce the refund amount proportionally to the ascertained diminished value.
  9. Reimbursement will be made using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise.

§ 7. Complaints – Product non-conformity with the contract

  1. The Seller is liable for any lack of conformity of the Product with the contract existing at the time of its delivery and revealed within 2 years from that time, in accordance with Chapter 5a of the Consumer Rights Act.
  2. Complaints should be submitted to the e-mail address: kontaktvaporum@proton.me, indicating: Customer details, order number, description of the non-conformity, request (repair or replacement), and – if possible – photographic documentation.
  3. The Seller will consider the complaint within 14 days of its receipt. Failure to respond within this period means acceptance of the complaint.
  4. Primarily, the Consumer may demand repair or replacement of the Product. The Consumer may demand a price reduction or withdrawal from the contract if repair or replacement is impossible, involves excessive costs, the Seller has not carried it out within a reasonable time, or the lack of conformity is significant enough to justify such a demand.
  5. The costs of repair or replacement, including shipping costs, are borne by the Seller.
  6. The following are not subject to complaint: damage resulting from improper use inconsistent with the instructions, natural wear and tear, mechanical damage caused by the Customer, and damage resulting from repairs carried out by unauthorized persons.

§ 8. Out-of-court complaint resolution methods

  1. The Consumer has the option of using out-of-court complaint resolution and claim enforcement methods, in particular by:
    • applying to a permanent consumer arbitration court at the provincial inspectorate of the Trade Inspection,
    • applying to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings,
    • using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
  2. Detailed information is available on the website of the Office of Competition and Consumer Protection: uokik.gov.pl.
  3. The use of out-of-court complaint resolution methods is voluntary and requires the consent of both parties.

§ 9. Personal data

  1. The administrator of personal data is the Seller.
  2. Detailed rules for data processing are defined in the Privacy Policy available at: vaporum.pl/policies/privacy-policy.

§ 10. Final Provisions

  1. In matters not regulated by these Regulations, Polish law shall apply, in particular the Civil Code and the Act of May 30, 2014, on consumer rights.
  2. The Seller reserves the right to change the Regulations. Changes do not apply to Orders placed before they come into force. The Seller informs about changes by publishing the new content of the Regulations in the Store.
  3. No provision of these Regulations is intended to limit the Consumer's rights resulting from generally applicable legal provisions. In case of conflict, legal provisions take precedence.
  4. Any disputes with a Customer who is not a Consumer shall be settled by the court having jurisdiction over the Seller's registered office. Disputes with a Consumer shall be settled by the court having jurisdiction according to general provisions.